Real Estate Analyst providing admin support for real estate strategy at biotech company. Involved in transactions, lease compliance, and portfolio management.
About the role
- Senior Claims Analyst acting as operational backbone of Deminor Group's claims management service, providing support to claimants throughout their claim lifecycle. Collaborating with legal teams and managing day-to-day operational activities in claims.
Responsibilities
- Serve as the primary point of contact for new claimants, guiding them through the initial onboarding process
- Conduct comprehensive onboarding meetings to gather essential claim information and supporting documentation
- Verify claimants identity and eligibility according to case criteria and compliance requirements
- Create and configure new claim profiles within our proprietary claims management platform
- Explain the claims process, timeline expectations, and next steps in clear, accessible language
- Establish relationships with claimants, building trust and confidence in our claims management service
- Manage the day-to-day operational activities for assigned claims (internal to the Deminor Group or external), ensuring all actions are properly documented
- Process and organise incoming claim documentation, ensuring completeness and proper classification
- Coordinate with internal/ external stakeholders to ensure all claim requirements are fulfilled within required timelines
- Track claim status and progression through established workflows and milestone tracking
- Provide regular status updates to claimants in their preferred language (English, Dutch, Spanish, Italian or French)
- Respond promptly to claimant inquiries, maintaining our service standard for communication timeliness
- Guide claimants through required actions, explaining legal requirements in accessible terms
- Use our claims management platform effectively to track, update, and manage claim information
- Ensure accurate data entry and maintenance of all claim-related information within the system
- Generate client-specific reports and updates using platform reporting capabilities
- Work collaboratively with internal and external stakeholders involved in claim resolution
- Participate in regular case review meetings to discuss claim status and address potential challenges
- Share best practices and document standardised processes within the Operations team to drive efficiency
Requirements
- Previous experience in claims management acquired in the insurance or financial services sector is essential
- Excellent attention to details and outstanding organisation skills
- Solid experience dealings with Claims Management Software
- Strong communication abilities
- 5+ years of experience in similar roles
- Excellent abilities of the Microsoft office suite: Word, Excel and Outlook.
- Comfortable with technology platforms and data management systems
- Excellent command of English is required and / or ability to speak either French, Italian, Spanish, German or Dutch would be ideal
- Rigorous mindset combined with excellent time management and intellectual curiosity
- Capacity to work under tight deadlines and pro-active
- Professional demeanor with ability to handle sensitive information with discretion.
Benefits
- Competitive remuneration based on individual and firm performance
- Flexible home office opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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