Analyst for Fraud Solutions at Absa responsible for fraud management and stakeholder communication. Engaging with partners to identify trends and mitigate risks across various products.
About the role
- Loss Mitigation Analyst at Daimler Truck Financial reviewing and recommending payment solutions for Small Fleet and Small Business customers. Focus on delinquency management and customer service in a hybrid work environment.
Responsibilities
- To review, analyze and recommend payment solutions for (Small Fleet and Small Business) customers that are past due
- Responsible for maintaining delinquency levels, repossession volumes and charge off accounts
- Provide customer service for current DTF customer, specifically those with restrictions to be handled in Mexico
- Analyze borrowers’ financial performance and negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment
- Collect delinquent payments from Small Fleet customers while adhering to regulatory requirements
- Support Small Business Collections when required
- Monitor repossessions and losses, complete skip tracing to attempt to locate and speak to customers
- Provide coaching and feedback to Mexico colleagues to ensure shared delinquency/repossession/charge off goals are met
Requirements
- 1-2 years experience or 4 years experience in lieu of a degree
- 1 year of customer service experience
- Experience in a collateral-based collections environment required
- Customer Focus; Problem Solving and Analysis; Ability to negotiate payment resolutions
- Attention to Detail
- Relationship Building
- Microsoft Office
Benefits
- 401k company contribution with company match up to 6 %
- non-elective company contribution of 3 - 7% depending on age
- starting at 4 weeks paid vacation
- 13+ calendar holidays
- 8 weeks paid parental leave
- employee assistance program
- comprehensive healthcare plans and wellness programs
- onsite fitness (at some locations)
- tuition assistance
- volunteer paid time off
- short-term and long-term disability plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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