Service Management Analyst developing and maintaining knowledge management strategy at Syneos Health. Focusing on operational readiness and collaboration between IT project delivery and operational teams.
About the role
- Senior Business Analyst at Transport for NSW uncovering customer needs and delivering tech solutions. Providing a bridge between technology partners and business while integrating complex digital systems.
Responsibilities
- Play a pivotal role in uncovering the needs of our key customers and stakeholders to assist the business in delivering the right solutions.
- An expert in tailoring system delivery to meet requirements and expected outcomes, you will be the conduit between our technology partners, subject matter experts and our business and customers.
- You will have demonstrable experience delivering complex digital solutions and systems integration, specifically working on customer facing technology and backend systems which impact a significant number of customers and users on an everyday basis.
Requirements
- At least 5 years’ experience in a Senior BA role in digital delivery teams gathering functional and non-functional requirements, writing user stories and detailed technical acceptance criteria ideally with web platforms and APIs
- Familiarity with headless CMS platforms (ideally Drupal) and modern front-end frameworks (such as React)
- Experience collaborating with developers, UX/UI designers, testers, and product owners in agile environments
- Experience facilitating workshops with stakeholders to capture and validate requirements
- Experience conducting work using agile delivery methods (Scrum of SAFe) and associated practices such as sprint planning, retrospectives, and demos
- Strong backlog management skills including refinement, prioritisation, and maintaining traceability of requirements
- Exceptional written and verbal communication skills and ability to work collaboratively across varying levels of staff and disciplines, and in particular documentation skills (functional specs, API requirements, user journeys, decision logs)
- Understanding of DevOps practices
- Well-developed interpersonal, consultation, facilitation, and negotiation skills
- This role is in a fast-paced domain, where you must be able to prioritise workload and manage this autonomously with minimal supervision.
Benefits
- flexible and hybrid work options
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