Service Management Analyst developing and maintaining knowledge management strategy at Syneos Health. Focusing on operational readiness and collaboration between IT project delivery and operational teams.
About the role
- Business Analyst shaping and delivering innovative solutions for Rentokil Initial's digital landscape. Collaborating with stakeholders and leveraging business acumen for effective project delivery.
Responsibilities
- As a Business Analyst in our Group IT Digital Products and AI team, you'll be a pivotal force in shaping and delivering innovative solutions that drive Rentokil Initial forward.
- Lead investigative work to pinpoint significant business opportunities and define effective new or improved business processes.
- Specify how these improvements can be realized through advancements in information systems, data management, operational practices, organizational structures, and equipment.
- Collaborate extensively with senior client and IT staff on strategic studies, detailed requirements specifications, and feasibility analyses.
- Ensure all stakeholder perspectives are thoroughly considered, verified, and validated, and that priorities align with overarching business objectives.
- Leverage your business acumen to assess and advise on the practicality of different solution alternatives, skillfully integrating technical possibilities with operational realities.
- Take the lead in the detailed specification and modeling of recommended solutions, applying relevant resources, standards, methods, and tools.
- Maintain strong relationships with software engineering and service delivery teams, playing a full part in bringing systems to successful implementation.
- Eliciting, analysing, and documenting detailed functional and non-functional requirements.
- Crafting clear, concise, and actionable User Stories and acceptance criteria that accurately represent business needs and guide our development teams.
- Analysing current and future state business processes, identifying gaps, and proposing optimisations.
- Apply established standards, methods, and tools effectively to produce consistently high-quality documentation, covering both technical details and descriptive aspects.
- Actively participate in planning and facilitating meetings, workshops, and stakeholder engagement throughout system investigations and subsequent development work.
- Working closely with Product Owners to refine and groom the product backlog, ensuring user stories are well-defined, prioritised, and ready for development.
- Participating actively in agile ceremonies (e.g., sprint planning, stand-ups, retrospectives) to provide clarity and support.
Requirements
- Has achieved proficiency in the Task of Business analysis
- Performs work activities covering technical, financial and quality aspects.
- Has excellent interpersonal skills and is fully experienced at dealing with clients/users.
- Possesses a broad understanding of business and business skills, and understands the significance of commercial constraints.
- Probably educated to bachelor degree level or holds a relevant professional qualification.
- Has a comprehensive knowledge of relevant development life-cycles, and the environment in which they operate. Understands the interdependencies of business processes and information systems.
- Has achieved proficiency in the task of Requirements definition and management
- Is experienced in communicating with clients at all levels, singly and in groups. Possesses an extensive knowledge of business and business Skills and understands the significance of commercial constraints.
Benefits
- Competitive salary and bonus scheme
- Hybrid working
- Rentokil Initial Reward Scheme
- 23 days holiday, plus 8 bank holidays
- Employee Assistance Programme
- Death in service benefit
- Healthcare
- Free parking
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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