Account Manager responsible for managing OEM and MRO customers in Kolkata. Focused on retaining business through customer requirements and technical support.
About the role
- Senior Account Manager managing key client relationships and software delivery in a growing technology consultancy. Collaborating with teams to drive value and foster long-term partnerships.
Responsibilities
- Manage and nurture relationships with key clients, ensuring high levels of satisfaction and trust.
- Understand clients’ business goals and challenges, translating them into actionable project outcomes.
- Collaborate with delivery teams, project managers, and technical leads to ensure successful delivery of software solutions.
- Identify opportunities for account growth, renewal, and cross-selling of services.
- Prepare and deliver account reviews, performance updates, and commercial reports.
- Oversee the commercial aspects of accounts, including budgets, forecasts, and contract renewals.
- Act as an escalation point for client concerns, ensuring timely resolution and clear communication.
- Contribute to the continuous improvement of internal account management processes and best practices.
Requirements
- 5+ years’ experience in Account Management, ideally within a software development or digital consultancy environment
- Strong understanding of software development lifecycle and technology-led project delivery
- Proven track record of managing multiple complex accounts simultaneously
- Excellent communication, negotiation, and relationship-building skills
- Commercial awareness with experience in handling budgets, forecasting, and contract discussions
- Strong analytical and problem-solving abilities
- Comfortable working autonomously in a remote environment, while maintaining strong collaboration with distributed teams
- Confident using various project management tools
- A proactive, customer-focused mindset with a passion for delivering value and excellence.
Benefits
- Fully remote working environment with flexible hours
- Opportunities for career development and training
- Supportive and people-first company culture
- Team events and various benefits available
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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