Hybrid Senior Account Manager, Enterprise

at Airwallex

• Job title: Senior Account Manager, Enterprise
• Job type: Full Time
• Experience level: Senior
• Salary: $100,000 - $180,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Francisco, United States

About the role

• Senior Account Manager handling enterprise-level clients and managing complex technology sales at Airwallex. Collaborating cross-functionally to deliver exceptional customer experiences and achieve sales targets.

Responsibilities

• Take a consultative approach with customers to ensure solutions provided suit their unique business needs
• Build relationships with internal stakeholder to manage and optimize customer engagement and platform usage
• Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
• Project manage complex customer projects across a number of technical and non-technical domains
• Be proactive in identifying and solving client challenges
• Serve as the customer advocate while capturing feedback and reporting requests to Product Management and Development
• Achieve and exceed sales target volumes and revenues, while keeping the customer's needs top of mind
• Report weekly and monthly performance against KPIs, metrics and targets
• Ensure the best customer experience and on-boarding process for new customer
• Work closely with customer and technical support teams to develop best practices around client engagement

Requirements

• At least 5 years of experience managing complex technology sales to or account management of enterprise accounts
• Your experience in account management has included work with API’s
• You should have exceptional communication skills and be comfortable conversing with people of all backgrounds and domains
• You are success-oriented and hold yourself accountable for delivering key outcomes, including KPIs and revenue targets
• Your sales experience is in payments or fintech
• You have meaningful, collaborative relationships with all people that you work with, both internally and externally
• You are a problem solver – you look for creative solutions and understand new products and ask the right questions before figuring out a solution. You can easily simplify complexity for others
• You want to build something great – you should be resilient, driven, creative, patient (and demanding!), adaptable and work well under pressure.

Benefits

• medical, dental, and vision insurance
• 401(k) plan
• short-term and long-term disability
• basic life insurance
• well-being benefits
• 20 paid days of vacation
• 12 paid days of company holidays