Account Manager role at Peoples Post focusing on client satisfaction and revenue growth. Responsibilities include onboarding, performance analysis, and strategic client communication.
Responsibilities
- Build, maintain, and expand long-term customer relationships (new business & existing accounts)
- Advise HR, L&D, and business stakeholders on modern learning management strategies and Docebo solutions
- Develop business cases and ROI arguments together with customers
- Identify cross- and upselling opportunities within existing accounts
- Coordinate with internal partners such as Professional Services, Technical Experience Managers, Pre-Sales, Business Development Reps, Account Executives, RevOps, Product, and Engineering teams.
- Apply sales frameworks (e.g., MEDDPICC) to ensure pipeline transparency and forecasting accuracy
- Create customer champions that will participate in Docebo Marketing initiatives. Own and execute recurring structured account business reviews designed to focus on adoption, utilisation, and critical business objectives.
Requirements
- Must have 5+ years of B2B SaaS sales experience, ideally in learning management / HR tech
- Experience with Enterprise clients in the DACH market
- Must be fluent in both English and German; additional languages are a plus
- Proven track record in closing enterprise deals and building strong C-level relationships
- Excellent consultative and presentation skills, including compelling business-value storytelling
- Analytical, data-driven mindset with a clear results orientation
- Proactive, customer-focused, and experienced in managing complex projects
- Ability to travel up to 40% of the time
Benefits
- Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you
- Employee Share Purchase Plan
- Career progression/internal mobility opportunities
- Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
- WeWork partnership and “Work from Anywhere” program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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