Hybrid Sales Support Executive

at Bauer Media Outdoor UK

• Job title: Sales Support Executive
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £25,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Birmingham, United Kingdom

About the role

• Direct Sales Support Executive assisting Direct Sales teams and clients at Bauer Media Outdoor. Overseeing pre and post-sales processes while managing customer campaigns and inquiries.

Responsibilities

• Assisting Direct Sales teams and clients throughout the pre-and post-sales process, ensuring adherence to company procedures.
• Aid in planning customer campaigns using internal tools and systems.
• Provide presentations and insights to support sales in creating compelling client recommendations.
• Maintain proactive communication with sales regarding campaign progress and task requests.
• Respond directly to incoming agency briefs and requests.
• Process bookings according to company standards within specified timelines.
• Manage any changes to campaigns before launch.
• Coordinate customer artwork, design, print, and digital orders.
• Ensure timely and high-quality responses to customer inquiries through all channels, including managing complaints.
• Organize photography for requested campaigns.
• To ensure all activities are reflective of the ‘knowledge, accuracy & efficiency’ team pillars.
• Work closely with Direct Sales & Operations leadership teams to continuously improve & refine processes.

Requirements

• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
• Excellent time management and organisational skills
• Strong and empathetic communication skills, with the ability to build rapport and deliver an exceptional standard of customer service
• High level of accuracy and attention to detail when handling data
• Adaptable and resilient, with a positive approach to change
• Collaborative team player with a proactive, "how can we" mindset
• Ability to prioritise workload and manage multiple tasks effectively

Benefits

• Flexible working and a hybrid setup that gives the freedom to have your work-life balance
• Enjoy 33 paid holidays, including those well need bank holidays!
• Company Pension Scheme Contribution of up to 8%
• Stay healthy with our Healthcare Cash Plan
• Life Insurance and group income protection scheme
• Cycle to Work Scheme + Enjoy travel/season ticket loans and exclusive discounts with hundreds of retailers
• Make a difference with our charity volunteer days. It feels great to give back!