Hybrid Sales Excellence & Training Partner

at Motodynamics Group

• Job title: Sales Excellence & Training Partner
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Athens, Greece

About the role

• Sales Excellence & Training Partner focused on supporting sales performance through training initiatives for MOTODYNAMICS brands. Driving continuous improvement and adherence to sales standards across branches.

Responsibilities

• *Key responsibilities:*
• Create and deliver structured training programs on cross-selling and upselling, value-based selling, and customer interaction
• Facilitate onboarding and recurrent training for new and existing sales team members
• Evaluate training effectiveness using feedback, assessments, and sales KPIs
• Partner with Area Sales Managers to identify training needs based on performance trends
• Act as a role model for customer-first behaviors and service excellence
• Review and analyze sales performance, conversion trends, and customer insights (NPS, Google Reviews) to identify performance gaps
• Collaborate with Area Sales Managers to align branch-level sales performance and identify opportunities for improvement
• Conduct regular on-site quality checks across the branch network to ensure compliance with sales processes, service standards, and brand guidelines.
• Monitor branch adherence to new Standard Operating Procedures (SOPs), tools, and training updates.
• Contribute to building a culture of accountability, high-quality services, and operational excellence

Requirements

• 7+ years of experience in classroom training (sales and customer service) and performance support roles within fast-paced, customer-oriented environments (e.g. retail, hospitality, or services)
• Proven experience to design and deliver effective training programs that drive measurable performance improvement
• Strong analytical mindset with the ability to interpret sales performance data and customer insights
• Organized, proactive, and eager to learn from cross-functional collaboration
• Passionate about customer experience team development, and continuous improvement
• Willingness to travel frequently across the branch network for on-site training and quality assessments

Benefits

• What’s in it for you:
• Work in one of the Best Employers in Greece & Europe (Best Workplace Hellas & Europe 2024) and be part of our unique culture
• The opportunity to work and grow within a Group that drives change
• *Be part of an equal opportunity employer who is committed to building and maintaining intergenerational relationships with stakeholders by living its core values every day: Integrity, Trust, Respect, and Excellence.*