Hybrid Sales and Customer Service Representative

at Intact

• Job title: Sales and Customer Service Representative
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Ottawa, Canada

About the role

• Sales and Customer Service Representative advising Canadians on personal insurance products at Intact/belairdirect. Handling calls and electronic inquiries, cross-selling and updating customer accounts.

Responsibilities

• Advise customers on appropriate insurance products and answer product questions
• Analyze individual customer needs, promote and cross-sell personal insurance products and services
• Accept and process payment method changes and update customer accounts accurately and timely
• Handle telephone and electronic inquiries from existing customers, provide exceptional customer service and resolve issues promptly
• Become a trusted advisor helping Canadians protect their assets
• Participate in mentoring and training provided by the company
• Potential for promotion after six months based on performance

Requirements

• You self-identify as Indigenous (First Nations, Inuit, or Métis)
• At least one year of customer service experience in a call center environment.
• Previous experience in sales and customer loyalty is highly desirable.
• Excellent communication skills, with the ability to simplify complex information for customers and colleagues, and the ability to understand and empathize with others.
• Proficiency in technology and ease in navigating multiple systems.
• Ability to multi-task and remain calm under pressure.
• You must be prepared to study for and pass the provincial insurance licensing exam with the support of our in-house training team.
• Bilingualism in English and French is a considerable advantage.
• No Canadian work experience is required, but candidates must be authorized to work in Canada full-time.
• During training, availability to work 35 hours, Monday to Friday, with day time shifts (9am to 5pm).
• After training, availability to work 35 hours, including every Saturday, with evening shift (between 10.30am and 8pm).
• During the first year, you will be asked to work on public holidays and will be paid in accordance with labor standards.

Benefits

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program