Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
About the role
- Inbound Customer Service Representative skilled in handling customer inquiries via phone, email, and chat. Resolving concerns and maintaining customer satisfaction while supporting a brand's image.
Responsibilities
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations
Requirements
- High School Diploma or GED required; college degree preferred
- Customer service experience a plus
- Phone-related customer service a major plus
- Familiarity with Microsoft Windows, Word, and Excel applications
- Stellar customer service skills
- Ability to use phone and computer systems
- Excellent oral and written communication skills
Benefits
- Customer service experience a plus
- Phone-related customer service a major plus
- Familiarity with Microsoft Windows, Word, and Excel applications
- Bilingual language skills a plus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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