Senior Operations Risk Manager at Manulife handling global operational risk initiatives. Leading risk governance programs and collaborating with senior leadership in the insurance sector.
About the role
- Managing delivery of Boiler and Machinery Risk Control services to large accounts and special risk clients. Collaborating with underwriters and business partners to acquire and retain profitable business.
Responsibilities
- Reports to Field Manager, Boiler and Machinery.
- Responsible for managing delivery of Boiler and Machinery Risk Control services to large account and special risk clients country-wide.
- Works with underwriters and business partners to help acquire and retain profitable business.
- Provides technical advice and account information to aid in risk selection and pricing.
- Assists in developing risk control service cost estimates to aid business partners in proper account pricing.
- Develops meaningful RC service proposals that address client needs and loss experience.
- Participates in client presentations, assures timely service delivery, monitors and manages outstanding recommendations, markets and sells Risk Control services as appropriate.
- Maintain a consistent field presence, spending approximately 20% - 50% of the time onsite with customers.
- Traveling to customers may entail long-distance, overnight travel, and/or multi-night trips depending on the needs of the business and alignment with territory and/or geography.
- Serve as resource to business partners in development of insurance deal and account retention strategies.
- Consult with clients on strategies for controlling hazards to reduce or prevent losses.
- Influence clients to implement recommendations.
- Develop comprehensive plan for services to be delivered, appropriate resources to be used, and pricing approach.
- Negotiate with and manage client expectations to achieve appropriate balance between service and cost.
- Estimate engineering expense on large schedule accounts by researching jurisdictional databases and websites, comparing existing account workloads, and soliciting input from local consultants and managers.
- Design and document Engineering Service Instructions for assigned accounts.
- Coordinate contact information, inspection procedures and report distribution in accordance with client expectations.
- Monitor account for level of risk control, status of recommendations, report quality, internal and vendor services.
- Ensure appropriate resources are available.
- Serve as B&M liaison to support our other business segments, for both RC and underwriting staff.
- Coordinate joint visits and provide B&M expertise.
- Build and maintain productive relationships with underwriting and service teams assigned to the business, with the broker/agent community, with Claim, with other Risk Control staff, and with clients.
- Maintain current knowledge of Risk Control service products.
- Work with client on the application of Risk Control service products that will result in loss reduction and/or achieving client risk management goals.
- Perform other duties as assigned.
Requirements
- Bachelor's degree in related field.
- Possess National Board “Inservice Commission.”
- Relationship management skills, service proposal and stewardship presentation skills.
- Experience providing technical training.
- Must have relationship management skills, service proposal and stewardship presentation skills, and be capable of providing technical training.
- ARM or other appropriate professional designation preferred.
- National Board Inservice commission preferred.
- Demonstrates a basic understanding of mechanical and electrical principles as they relate to equipment breakdown insurance coverages.
- Possesses a basic knowledge equipment maintenance practices.
- Has mastered Risk Control computer systems applications relevant for their area.
- Demonstrates a thorough understanding of equipment breakdown insurance.
- Understands Commercial Lines insurance products.
- Fully understands Risk Control performance standards.
- Fully understands Risk Control’s service products.
- Knows and understands the business plans for Boiler’s marketing unit.
- Balances customer expectations and expense constraints.
- Builds credibility with internal and external customers.
- Creates customer satisfaction through communication with the client and proper application of risk control services.
- Negotiates effectively on price and service issues.
- Makes complex technical information and recommendations understandable and clear to audiences with varied levels of technical knowledge.
- Influences others to take action on recommendations.
- Listens effectively. Strong interpersonal skills.
- Strong written and verbal communication skills.
- Identifies loss trends and opportunities to apply Risk Control services.
- Makes sound judgments about appropriate service levels for customers.
- Effectively assesses resource requirements.
- Continually assesses workload in light of business priorities; directs own efforts accordingly.
- Identifies methods for improving personal productivity. National Board of Boiler and Pressure Vessel Inspector’s Inservice commission preferred.
Benefits
- Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
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