Hybrid Project Manager – IT Services

at Thinc Forward

• Job title: Project Manager – IT Services
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: PMP
• Location requirements: Hybrid, West Chester, United States

About the role

• Project Manager overseeing the planning and delivery of multi-site IT technology projects. Managing client onboarding, infrastructure upgrades, and ensuring quality in a client-centered environment.

Responsibilities

• Manage the full lifecycle of IT projects for clients, including multi-site deployments, migrations, upgrades, etc.
• Plan, schedule, and coordinate internal and/or external resources to ensure projects meet scope and quality standards
• Track and report progress across concurrent projects using ConnectWise Manage, Smartsheet, and any related/required tools
• Lead client onboarding and MSP transitions and coordinate with internal teams and external vendors for technology installations and site readiness activities, ensuring smooth handoffs and minimal disruption
• Serve as the primary client contact, providing regular updates, managing expectations, and resolving issues proactively
• Collaborate closely with engineering, service delivery, procurement, and field teams to align priorities and maintain project momentum
• Identify and manage project risks, documenting key changes, timelines, and deliverables
• Contribute to process improvement efforts and maintain accurate project documentation
• Represent the company professionally in all client and team interactions
• Other duties and tasks as assigned

Requirements

• Bachelor’s degree in Business, Information Technology, or related field; or equivalent work experience
• PMP, CAPM, or equivalent project management certification a plus
• ITIL experience or certification a plus
• 3–5 years of project management experience in an IT services or MSP environment preferred
• Proven track record managing multi-site deployments – projects with a focus on infrastructure upgrades and MSP clients preferred
• Experience coordinating with multiple cross functional teams with a preference for projects involving engineering, procurement, field, and third-party vendor teams
• Strong understanding of IT language and processes, including networking, cabling, servers, and end-user technologies
• Experience with ConnectWise Manage or similar PSA tools preferred
• Skilled in using Smartsheet or other project management software for planning and reporting
• Excellent communication and interpersonal skills, with the ability to manage client relationships and cross-functional collaboration effectively across all levels
• Exceptional organizational, problem-solving, and time management abilities
• Comfortable interpreting technical details and translating them into clear plans for non-technical stakeholders
• Proven ability to build trust, motivate diverse teams, and maintain composure in dynamic environments

Benefits

• Health care benefits (medical, dental, and vision)
• Paid time off (and public holidays)
• 401(k) retirement plan
• Life insurance
• Hybrid or remote work environment