Chef de projet SIG Grands Comptes managing client relations and project delivery at Ciril GROUP, specializing in software solutions for public and private sectors.
Responsibilities
Manage Key Accounts relationships
Act as the primary client contact for project and service-related matters
Ensure regular and structured client relationship follow-up
Organize and lead governance bodies (project committees, steering committees, etc.)
Ensure a high level of client satisfaction
Identify and qualify client needs
Detect business development opportunities
Contribute to tender responses and cost estimates
Manage the full project lifecycle according to internal methodology
Plan, coordinate and monitor project progress
Identify, anticipate and manage risks
Implement project quality processes
Produce and maintain deliverables
Oversee validation phases
Manage testing campaigns and user acceptance (UAT)
Ensure compliance with contractual commitments
Monitor project budgets
Trigger and follow up invoicing phases
Supervise service delivery
Manage technical migrations and data migrations
Coordinate installations, configurations and training
Provide support during project start-up
Ensure effective support during critical phases
Ensure traceability of interventions
Monitor indicators (tickets, response times, service quality)
Conduct regular reviews with clients
Mobilize and coordinate internal resources
Requirements
Master’s degree (Bac+5) in Computer Science, GIS or equivalent
Minimum 4 to 6 years of client project management experience
Strong expertise in databases, specialized GIS business tools and complex architectures
Rigorous and well-organized
Ability to work autonomously
Good interpersonal skills to work with technical teams and liaise directly with clients
Synthesis ability and strong writing skills
Strong analytical and planning skills
Professional proficiency in English
Benefits
15% of revenue reinvested in R&D each year
Profit-sharing/bonus under the Syntec agreement, paid in June, representing 1% of your annual gross salary
Meal vouchers (€9) with 53% employer contribution
12 RTT days per year (time off in lieu)
Remote work policy – 1 day per week
€20 net/month for cyclists and carpoolers (Sustainable Mobility Allowance)
Committed and sustainable CSR approach: 9 volunteer participatory groups
CSE (Works Council), health insurance (mutuelle) and provident benefits for all
Social activities: soccer, pétanque, gaming evenings, etc., among colleagues
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