Employee Experience Program Manager designing memorable programs and rituals at Harvey. Owning employee recognition and engagement initiatives within the company culture.
About the role
- Program Director managing multiple client programs for SimCorp, a leader in investment management solutions. Ensuring successful delivery while fostering client relationships and operational excellence.
Responsibilities
- Lead multiple client program from initiation through to live operations, ensuring they meet timelines, budgets, and quality standards.
- Apply standardized processes, methodologies, and best practices to ensure consistency and operational excellence across all programs.
- Proactively manage risks, dependencies, and escalations, providing timely updates to the Global Head of Onboarding and the Head of Onboarding Americas, and senior stakeholders.
- Serve as a trusted point of contact for client stakeholders across assigned programs, including senior executives.
- Maintain clear and transparent communication with clients, ensuring expectations are met.
- Support sales and pre-sales teams by providing practical insight into program feasibility, timelines, and delivery assurance.
- Lead, coach, and develop program managers and delivery leads within the portfolio, fostering a high-performance, client-focused culture.
- Work closely with global delivery teams, product owners, and operations functions to ensure seamless, aligned client experiences.
- Translate strategic objectives into actionable program plans, ensuring alignment with organizational standards and client outcomes.
Requirements
- Proven experience leading complex, multi-stakeholder program in SaaS, cloud, or technology environments, ideally in FinTech or investment management.
- Strong expertise in program/project management methodologies (Agile, Waterfall, Hybrid).
- Excellent stakeholder management and influencing skills, including engagement with senior client executives.
- Demonstrated ability to drive execution, solve problems in underperforming programs, and improve delivery processes.
- Strong communication, reporting, and leadership skills in client-facing environments.
- Experience managing multiple programs simultaneously, balancing priorities, risks, and resources effectively.
- Willingness to work on site in the office 2x per week as per our hybrid work model.
Benefits
- Attractive salary
- Bonus scheme
- Pension
- Flexible working hours
- Hybrid model
- Opportunities for professional development
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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