Program Manager at DaVita developing and executing leadership initiatives across the organization. Collaborating with various teams to enhance teammate skills and performance with a focus on AI integration.
About the role
- Program Management Executive facilitating merchant onboarding and technical coordination in Tabby's ecosystem. Ensure seamless integration and success of partners through collaboration and support across departments.
Responsibilities
- Serve as the primary operational and technical liaison between Tabby and partner merchants, coordinating closely with Risk, Integrations, BD, and Key Account teams.
- Oversee merchant and channel partner technical onboarding, including documentation preparation, testing coordination, tracking progress, and ensuring timely activation.
- Manage merchant data-enablement workflows, ensuring required data is captured, validated, and aligned with risk and underwriting requirements.
- Lead and manage negotiations with merchants about technical requirements, ensuring they understand Tabby’s data, integration, and compliance needs while balancing business objectives.
- Coordinate cross-functional alignment on product rollouts by preparing merchant-facing materials, supporting GTM plans, and ensuring seamless execution across teams.
- Analyze merchant performance and integration health, identify operational gaps, and propose improvements to enhance the merchant experience.
- Own and improve internal documentation and SOPs, ensuring processes around onboarding, integration, and partner success are scalable and standardized.
- Support BD teams during technical discussions with merchants, ensuring commitments made during sales cycles align with product and risk capabilities.
Requirements
- 2–4 years of experience in Partner Success, Technical Account Management, Fintech Operations, Payments, E-commerce integrations, SaaS onboarding, or similar.
- Strong technical literacy — understanding of APIs, webhooks, e-commerce platforms, plugins, and payment flows.
- Solid analytical and problem-solving skills, with the ability to interpret data patterns and identify issues in merchant integrations or data quality.
- Excellent cross-functional communication — able to translate technical concepts into actionable steps for non-technical stakeholders.
- Experience managing negotiations with merchants about technical or data requirements, balancing business needs with technical feasibility.
- Strong documentation skills with the ability to build processes, SOPs, and clear merchant-facing guides.
- Experience with BNPL, payment gateways, PSPs, or e-commerce checkout flows (Nice-to-Have).
Benefits
- Job Benefits are not specified.
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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