Program Manager at PEMCO overseeing product or program development and managing cross - functional teams to deliver strategic programs.
About the role
- Analytical Program Analyst driving performance and compliance in student loan operations at Nelnet. Managing projects, improving efficiency, and enhancing stakeholder experience in a team-oriented environment.
Responsibilities
- Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
- Contribute to Continuous Process Improvement.
- Manage multiple conflicting priorities & consistently meet deadlines.
- Prepare and manage project plans.
- Communicate status to stakeholders on projects.
- Act as lead on Consumer Loan projects.
- Act as back-up to Program or Functional Manager.
- Act as liaison between stakeholders, subject matter experts and Product and Delivery Teams.
- Present materials and reports to a wide range of audiences.
- Research and resolve problems and issues.
- Subject matter expert on business systems and processes.
- Capture and document business requirements.
- Understand contractual and regulatory requirements, and lender guidance for business program(s) and apply knowledge in decision making and business requirement documentation, and operational processes.
- Represent the business team and articulate the business value with the Product and Delivery Team.
- Review, test, and provide feedback on new system features or changes to existing features.
- Identify, plan, organize and assist with executing on improvements to Operational programs within the department.
- Act as a resource for the department and business teams.
- Independently analyzes issues and department goals, and can deploy working solutions to address issues or to accomplish department goals.
- Monitor progress of projects.
- Commit to getting the job done.
- Share responsibility of projects with management.
- Train within department for the general and orientation modules and on specific programs.
Requirements
- 3-4 years of experience in an analytical, student loan, technical, problem-solving or project management position.
- Experience with database concepts and Structured Query Language (SQL) preferred.
- 1-2 years of experience with report writing tools –SAP Business Objects.
- Experience with project management on small to medium projects.
Benefits
- medical
- dental
- vision
- HSA and FSA
- generous earned time off
- 401K/student loan repayment
- life insurance & AD&D insurance
- employee assistance program
- employee stock purchase program
- tuition reimbursement
- performance-based incentive pay
- short- and long-term disability
- robust wellness program
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
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