Hybrid Customer Program Manager – Experienced

at Boeing

• Job title: Customer Program Manager – Experienced
• Job type: Full Time
• Experience level: Senior
• Salary: $101,150 - $171,350 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Seattle, United States

About the role

• Customer Program Manager at Boeing leading modification project management and customer collaboration. Ensuring deliverables and managing risks for aviation projects across multiple global regions.

Responsibilities

• Prime point of contact for Boeing Modifications customer
• Manage customer expectations and deliverables for a portfolio(s) of Modification projects
• Champion the voice of the customer
• Risk, Issues and Opportunity management
• Contract dispute resolution
• Collaborate with the Airline Customer, BGS Sales and the Mods Integrated Product Team (IPT) to develop SOW and ensure the overall proposal quality and accuracy relative to deliverables, capacity, costs and schedule prior to customer offer
• Lead the development and execution of strategic communications - customer portfolios, executive summaries, escalation briefs, and critical messaging - to inform, engage, and drive alignment across internal and external stakeholders.
• Identify and manage future changes to statement of work, incorporate lessons learned for future offerings, and support long-term business growth.
• Coordination between Modification work streams and customers, including project status, updates and queries, and acting as customer advocate relaying crucial operational needs related to aircraft modification deliveries
• Close collaboration with engineering, suppliers, airline customers, Q/A, operations, finance and airplane regulators
• Support global customers across all major regions: Americas, Europe, Middle East, Africa, Asia-Pacific

Requirements

• 3+ years’ experience in a role requiring project / program management skills
• 3+ years’ experience working in an environment with competing and changing priorities
• 3+ years’ experience developing and maintaining relationships and partnerships with customers, stakeholders, peers and partners
• 3+ years’ experience developing & delivering presentations to senior leaders
• Willing and able to travel up to 25% of the time both domestically and internationally

Benefits

• health insurance
• flexible spending accounts
• health savings accounts
• retirement savings plans
• life and disability insurance programs
• programs that provide for both paid and unpaid time away from work