Program Manager leading execution of multi - year programs at Elevance Health. Collaborating with cross - functional teams to drive operational excellence and execution discipline.
About the role
- Customer Program Manager ensuring seamless execution of multi-threaded implementation and service programs. Managing strategic client relationships and technical discussions for Botify's AI search technology.
Responsibilities
- Maintain a portfolio of strategic customers, partnering closely with Botify Account Team members to drive strategy and cultivate long-term relationships with key client stakeholders.
- Identify key performance indicators (KPIs) and develop Success and Engagement plans to accelerate adoption and guide clients towards desired outcomes.
- Oversee and project manage product implementations for both new strategic customers and existing clients, expanding their Botify product scope.
- Regularly monitor and provide updates on client health and adoption to expand engagements and identify opportunities for maximizing value from Botify.
- Monitor platform functionality and integrations for customers, coordinating technical work with Botify's support team and global services resources when necessary.
- Coordinate and lead complex technical discussions in collaboration with Botify support or engineering team resources.
- Develop and deliver content for client-facing sessions and executive business reviews (both remote and on-site) in partnership with Account Managers and SEO Success Managers.
- Partner with Account Managers to identify and execute growth strategies.
- Assist in building and implementing internal processes to enhance efficiency in service delivery.
Requirements
- 4+ years of experience in client-facing roles with a focus on Program Management, Project Management, Technical Customer Success, Implementation Management, or similar roles, preferably in a B2B SaaS environment.
- Significant customer-facing experience leading enterprise customers through business or technology transformations, with large account/project management experience.
- Experience working with complex enterprise software solutions.
- Proven ability to facilitate and contribute to complex technical discussions.
- Interest in SEO; previous experience in the industry is a plus.
Benefits
- Unlimited Time Off
- 11 company holidays
- 16 weeks of parental leave
- Summer Fridays
- ClassPass Subscription
- Team building events and initiatives
- Flexible work policy
- Commuter benefits
- 401k
- Health and Wellness perks
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Program Manager at Boeing leading modification project management and customer collaboration. Ensuring deliverables and managing risks for aviation projects across multiple global regions.
Programme Manager enhancing client delivery capabilities for a financial services firm, leading strategic client engagements and delivering impactful change across projects.
Program Manager overseeing recreation and restoration projects across Chugach and Tongass National Forests. Facilitating collaboration, managing budgets, and supervising staff for the National Forest Foundation.
Innovation and Skills Programme Manager developing projects for Stowmarket Innovation Gateway. Responsible for driving business growth, managing budgets, and promoting innovation in the local region.
Brand Learning Program Manager overseeing training programs for Jared brand. Driving design, development, and facilitation of brand learning experiences for retail excellence.
Lead Program Manager driving strategic initiatives and overseeing program delivery excellence at Mastercard. Managing cross - functional teams and aligning processes with organizational objectives.
Program Manager to scale the data ecosystem for AI models and Reinforcement Learning environments at Bespoke Labs. Overseeing Expert enablement and operational workflow in Data Ops projects.
Assistant Program Manager focused on talent delivery strategies within the Marketplace Provider team at Field Nation. Collaborating with cross - functional teams to meet complex buyer needs and improve outcomes.
Principal Program Manager at HP driving procurement strategies for service transformation. Oversees cross - functional alignment and delivers comprehensive WBS - enabled procurement processes.