About the role

Brand Learning Program Manager overseeing training programs for Jared brand. Driving design, development, and facilitation of brand learning experiences for retail excellence.

Responsibilities

Own the design and development of brand-specific learning programs that support sales performance, customer experience, and operational excellence
Create engaging, learner-centered curriculum using sound instructional design principles (e.g., adult learning theory, blended learning models)
Develop content across multiple modalities, including: Digital learning (e-learning modules, microlearning, LMS-delivered content) Instructor-led training (ILT), workshops, and live facilitation
Maintain full ownership of assigned training programs, from concept through delivery and ongoing optimization
Conduct regular audits of existing programs to assess relevance, effectiveness, and alignment with changing business needs
Apply test-and-learn approaches to improve learner engagement, usability, and knowledge retention.
Facilitate live training sessions (in-person and/or virtual) for store teams and field leaders as needed
Ensure facilitator guides, participant materials, and reinforcement tools are clear, practical, and execution-ready
Partner with field leaders and trainers to support consistent, high-quality delivery of brand learning experiences
Partner with business and field leaders to define success metrics that connect training outcomes to selling behaviors, client experience standards, and brand execution expectations
Monitor program effectiveness through indicators such as learning completion, knowledge application, observed selling behaviors, and qualitative feedback from the field

5+ years of experience in instructional design or learning program management within a corporate environment; retail experience strongly preferred
Proven experience designing and developing both digital learning and instructor-led training
Strong working knowledge of instructional design methodologies and adult learning principles
Comfortable facilitating live training sessions for frontline and leadership audiences
Experience auditing and refreshing existing learning programs to meet evolving business needs
Excellent collaboration, communication, and stakeholder management skills
Proficiency with common learning tools and platforms (LMS, authoring tools, PowerPoint, collaboration platforms)
Passion for creating learning experiences that support high-touch customer interactions and brand storytelling.

Premium Healthcare Coverage – Comprehensive medical, dental, and vision plans to keep you and your family covered.
401(k) with Company Match – Invest in your future with a generous retirement savings plan, including company matching after just one year.
Generous Time Off – Recharge with a robust PTO package, plus company holidays.
Diversity, Equity & Inclusion Programs – Be part of a culture that celebrates diverse perspectives and fosters belonging.
Career Growth & Development – Opportunities for leadership development, mentorship, and continuous learning.
Exclusive Perks – Enjoy additional benefits, wellness programs, employee discounts, and more!