Account Manager responsible for strategic medical care orchestration in hospitals. Engaging with medical elites in intensive care and organ transplantation across top university clinics.
UD
Hybrid Professional Account Manager, German Speaker
Posted 5 months ago
About the role
- Professional Account Manager responsible for client success and strategic growth at DEPT® in digital services. Engaging with global accounts and driving business acceleration in the digital experience field.
Responsibilities
- You act as a business accelerator for our clients and for DEPT®.
- You have overall responsibility for assigned clients, ensuring successful collaboration and driving growth in sales volume.
- You monitor product performance and client KPIs (e.g. data dashboards) and implement optimization measures when required.
- You own client satisfaction.
- You proactively initiate and drive strategic, sustainable customer development through appropriate formats and have a significant influence on the company’s growth.
- You understand clients’ business goals and pain points and adapt proposals to align with their objectives.
- You map your clients’ stakeholder landscape and maintain regular communication with relevant client stakeholders, our management, subject-matter experts and project managers, as well as other DEPT® business units where relevant.
- You know how to ask the right questions to uncover new business areas.
- You deliver tailored client presentations and lead regular quarterly and annual planning meetings to ensure nothing stands in the way of achieving client goals.
- You present work both internally and externally.
Requirements
- 3–4 years of professional experience managing global accounts in the digital experience space, handling six‑figure annual budgets or higher. Experience with Beauty, Lifestyle or FMCG clients is a strong plus.
- You’re driven by insights and analysis and build your strategies comprehensively and logically on them.
- You have a very good understanding of digital experience mechanisms.
- You enjoy providing strategic advice to clients and are successful at selling your expertise profitably.
- You bring previous experience working with agencies; experience with tech agencies is an advantage.
- You are enthusiastic about current digital industry discussions and trends.
- You have experience with technology environments and possess a strong understanding of platforms, UX and UI design.
- You can present complex strategic ideas clearly in slide decks.
- You can give clear instructions for future actions because you have a very good understanding of reporting and analysis.
- Professional working proficiency in German with excellent English skills, capable of working with clients in German.
Benefits
- Flexible hybrid working policy (2 days in the office).
- Company pension scheme.
- Lease bike options / JobRad and a 25% subsidy for the Deutschlandticket.
- Occasional breakfast/lunch at the office and Smoothie Tuesdays.
- Support for wellbeing through a contribution to the OpenUp platform.
- €30 per month — a flexible package usable for digital meal vouchers and/or fitness providers/sports clubs/massage studios, internet costs, and/or public transport.
- Future Bens — exclusive access to sustainable, healthy products at attractive deals.
- Social events and many opportunities to connect with colleagues through organised activities and celebrations.
- A reputation for doing good: DEPT® has been a Certified B Corp® since 2021 and was named ‘Agency of the Year’ at The Lovies and The Webby Awards.
- Awesome clients: work with organisations of all sizes and across industries, and celebrate successes together.
- Opportunities for personal growth through training, development and certifications.
- Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.
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