Product Manager defining value and managing portfolio in test and measurement at HBK. Collaborating with customers and stakeholders to drive growth and innovation in product lines.
About the role
- Product Manager focused on optimizing payment acceptance for Active Advantage membership program. Ensuring high approval rates and seamless customer experiences in payments.
Responsibilities
- Serve as the product owner for payment acceptance across all Active Advantage merchant accounts and regions.
- Partner with Global Payments, Finance, and Engineering to monitor, analyze, and improve transaction authorization performance.
- Design, maintain, and continuously refine deeply detailed dashboards that monitor payment outcomes at multiple levels — including issuer, bank, BIN, processor, merchant ID, and customer cohort.
- Analyze patterns by agency and client groupings to understand where acceptance varies and lead structured initiatives to close performance gaps.
- Work directly with payment partners to optimize presentment strategy (including MCC, descriptor, routing, and retry logic).
- Ensure all payment activity complies with regional recurring-payment regulations in the U.S., U.K., and Australia.
Requirements
- Bachelor’s degree or equivalent practical experience.
- Minimum 6 years of relevant experience in payments, acquiring, or financial operations, ideally with exposure to recurring billing or large-scale e-commerce.
- Demonstrated ability to interpret and act on authorization, settlement, and chargeback data.
- Experience collaborating cross-functionally with data, engineering, and finance teams.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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