About the role

Product Owner overseeing delivery of features and user journeys. Leading strategic releases for facilities management with an emphasis on delivering customer value.

Responsibilities

The Product Owner has end‑to‑end ownership of delivering features, user journeys, and technology components for new facilities management tooling.
The role is responsible for leading all aspects of the incremental release of a strategic new tool, ensuring delivery is focused on the highest‑value priorities.
The primary objective is to deliver meaningful value to customers and stakeholders by guiding the team to focus on what matters most.
Supports development of Team OKRs and provides product performance and benefits realisation data.
Defines user-stories at Team level to meet customer needs.
Works with Customer Journey Manager to analyse user stories for customer journey improvements.
Provides input into overall Product vision and Product roadmap.
Prioritises, refines and manages Team Product backlog.
Accountable for Product change governance (e.g., CMIA / SPFIA) and Business Readiness activities (e.g., training and comms, testing and readiness for implementation) for their respective features, journeys or technology components.

Product Ownership – you own and handle the product backlog through leading cross functional teams to deliver tech changes ensuring quality performance and excellent ongoing service.
Leadership - Encourage and motivates teams to deliver high-quality outcomes.
Innovation – deliver an ambitious and innovative approach to deliver colleague products.
Design Thinking – collaborating with design colleagues and working through problems using design methodologies to deliver exceptional colleague experiences.
Communication - persuasive storytelling for executives, teams, and colleagues.
Customer Centricity – promote the value of customer outcomes with your team and peers.
Technical proficiency – ability to work and collaborate with our suppliers, data and engineering teams on the more technical aspects of the product.
Performance & Value Realisation - Monitor product performance against OKRs, delivering measurable business value.
Stakeholder Management – anticipate and mitigate conflict and shape views to gain long-term commitment to current and potential future changes.
Agile methodologies - minimum 2 years proven experience in applying agile methodologies to optimise innovation development and delivery.
Experience of working in an agile team and using agile tooling e.g. Jira & Confluence.