Product Designer managing design systems at Capital One, a leader in banking technology. Combining craft expertise and business understanding to innovate and solve complex problems.
About the role
- Product Designer focusing on user research for Love Finance's platform squad. Leading end-to-end research activities and influencing product decisions through insights.
Responsibilities
- Leading end-to-end user research: discovery interviews, usability testing, surveys, diary studies, whatever it takes to uncover real needs.
- Turning messy insights into clear themes, frameworks, and actionable recommendations that shape what we build.
- Partnering closely with the Product Director to define priorities and ensure decisions are backed by evidence.
- Running lean experiments to validate ideas quickly before we invest in full builds.
- Sharing findings with clarity, bringing the voice of the user into every squad conversation.
- Supporting with design artefacts (flows, wireframes, prototypes) where needed, but keeping research as your main focus.
Requirements
- Strong background in UX/Product Research (whether you call yourself a Product Designer, UX Designer, or Researcher).
- Experience planning and running a wide range of qualitative and quantitative studies.
- A track record of turning research into insights that drive real product decisions.
- Confidence in working autonomously, but also great at bringing the squad along on the journey.
- Comfortable working lean – enough structure to stay rigorous, but always fast-moving and pragmatic.
- Bonus if you’ve worked on platform-heavy or B2B products, but not essential.
Benefits
- You’ll be the research champion in the squad – shaping direction, not just validating solutions.
- A genuine chance to influence product strategy through evidence, not assumptions.
- Lean ways of working: lightweight processes, fast iterations, and plenty of autonomy.
- A supportive squad where your insights won’t be ignored.
- Hybrid and flexible working.
- Competitive salary + benefits.
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