Customer Success Manager role at Salesforce focusing on ensuring high - value customers achieve ROI with Signature Success Plan. Responsible for delivering customer experience and managing stakeholder relationships in the Global Public Sector.
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Hybrid Principal Customer Success Manager
Posted 5 months ago
About the role
- Customer Success Architect managing the technical health of Enterprise clients at HPE. Driving adoption of OpsRamp products and defining strategies for customer success.
Responsibilities
- Drive the adoption of OpsRamp products and best practices with customers.
- Manage the technical health of a group of Enterprise/GSI/OEM clients.
- Identify business problems, define KPIs and use cases, and plan technical strategies.
- Lead customers in the application of OpsRamp products to meet business outcomes.
- Perform health checks during the customer success engagement lifecycle.
Requirements
- At least 10-15 years of experience in Solution or enterprise Architecture, implementation, consulting (Enterprise B2B SaaS preferred).
- Proactive problem management and issue resolution capabilities.
- Understanding and documenting the customer’s architecture and identifying best practices.
- In-depth knowledge and hands-on experience in Observability, Process Automation, Patching, AIOps.
- Familiarity with cloud-native design patterns, microservices, and modern web-scale architectures.
- Excellent written and oral communication skills.
Benefits
- Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing.
- Personal & Professional Development: investment in career growth with specific programs for career goals.
- Unconditional Inclusion: emphasis on individual uniqueness and flexibility to manage work and personal needs.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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