Security Hub Operations Manager overseeing 24/7 global security operations at IDEMIA. Leading teams, driving process improvements, and supporting crisis management in security services.
About the role
- Operations Manager supervising 25 virtual assistants to reduce customer churn through effective coaching. Ensuring quality output and managing day-to-day operations in Taguig.
Responsibilities
- Manages day to day operations of Supervisors with 25 virtual assistants with varying clientele
- Accountable for reduction of customer churn via effective coaching of team members to ensure quality output
- Amenable to 2x a week office work
Requirements
- Prior experience in relevant field (minimum 3 years)
- Must have track record of solid Analytical Thinking, Decision Making, Coaching for Improved Performance
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