Operations Manager overseeing logistics operations and credit card delivery process at PayJoy. Focusing on compliance, performance metrics, and ensuring customer-centric experience.
Responsibilities
Oversees the full logistics operation in the country, including managing an ops team, projects with internal stakeholders and supplier relationships, focusing on achieving the goals established for delivery rate, on time delivery rate and delivery SLA.
Ensuring a flawless delivery process to the customer by managing the shipments operation through a business partner,
Keeping a healthy end to end stock management, ensuring an efficient supply chain and healthy KPIs.
Execute needed continuous improvement projects by assessing shortcomings in the operation by maintaining successful communications with stakeholders and measuring the impact of such initiatives.
Secures the best business conditions regarding suppliers involved on the regular operation through negotiation, best practices adoptions and continuous improvement.
Requirements
Bachelor's degree in Economics, Management, Finance, or a related field.
5 years of relevant experience in Operations, Logistics, or Project Management, in consumer finance, technology, mobile products, or consulting industry, in a high-growth tech startup environment or a highly intrapreneurial role.
Advanced Excel and G-sheets (SQL knowledge is a plus, although non-exclusive)
Proven record of project management skills.
Analytical thinking and data-driven decision making.
Problem solving, process design and optimization, and focus on continuous improvement
Leadership, cross-collaborational communication, flexibility and adaptability.
Benefits
100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
Life insurance.
Phone finance, Headphone, home office equipment and wellness perks.
30 days of Christmas bonus
20 days paid Vacation
50% Vacation premium
13% Saving funds
$2,000 MXN monthly grocery coupons
$2,000 MXN monthly restaurant coupons
$2,000 USD annual Co-working Travel perk
$2,000 USD annual Professional Development perk
Job title
Operations Manager – Logistics, Credit Card/Credit Line
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