Operations Supervisor overseeing donor flow and compliance in the plasma center with responsibilities in training and documentation.
About the role
- Operations Manager overseeing fee calculation and processing for Institutional and Private Bank clients at PNC. Leading team initiatives to ensure operational excellence and compliance.
Responsibilities
- Overseeing the accurate calculation and processing of fees for services provided to both Institutional and Private Bank clients
- Lead initiatives aimed at improving operational efficiency, including end-to-end testing coordination, system upgrades, and workflow enhancements
- Participate in risk reviews and certifications, ensuring that entitlements and access controls are properly vetted
- Oversee the setup of new accounts including coding fee schedules, cycles, effective dates, rates, and ranges
- Supervise the calculation and maintenance of fees using Microsoft Excel and fee System, Revport
- Lead daily huddles, coach team members, and implement performance improvement plans
- Serve as the primary point of contact for fee-related inquiries from internal stakeholders via email and phone
Requirements
- Prior experience in Asset Management or Financial Services Operations
- Strong proficiency in Microsoft Excel; familiarity with all Microsoft Products
- Proven leadership experience in managing operational teams
- Excellent communication and stakeholder management skills
- Detail-oriented with a strong commitment to accuracy and compliance
- 5+ years of related experience, and at least 2 years of previous supervisory experience is required.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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