Hybrid Operations Advisor, Senior Operations Advisor

at Independent Electricity System Operator (IESO)

• Job title: Operations Advisor, Senior Operations Advisor
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: PMP
• Location requirements: Hybrid, Mississauga, Canada

About the role

• Operations Advisor managing the authorization processes and coordination for participation in IESO-administered markets. Collaborating with internal and external stakeholders to ensure compliance and efficient operations at IESO.

Responsibilities

• Manage the overall authorization process for participation in IESO-administered markets and/or programs with internal IESO business units and organizations seeking such participation.
• Manage the overall “facility registration lifecycle” with internal IESO business units and external participants.
• Facilitate the registration, maintenance, and de-registration of physical facilities for IESO-administered markets or programs.
• Review connection assessment documentation, market rules, market manuals and converse with subject matter experts to develop registration requirements for facilities.
• Following up customer issues to expedite their resolution within the IESO.
• Lead and maintain the registration system, resolving issues related to registered data, specifying tool enhancements, and championing its role as the central master data library for the IESO.
• Provide coordination, technical leadership and business systems expertise to internal and external customers regarding more complex projects and system changes.
• Identify the objectives of business processes, assess the risk of not meeting those objectives and identify process controls to mitigate risk as appropriate.
• Drive structured project execution through clear governance, defined scope, risk management, and disciplined delivery practices that support operational readiness.

Requirements

• Academic training in business, commerce, information technology, or engineering to understand and apply the technical/business/legislative parameters governing the energy industry and market place.
• Knowledge of communication techniques and theories at a level to develop comprehensive instructions, policies, practices, and procedures for effective communication to customers in relation to the complaints, inquiries, advice, and guidance on Market Participant requirements.
• Excellent written and verbal communication skills.
• Lengthy exposure to the overall power system operation through progressive training in an appropriate technical field.
• Electrical equipment design concepts as they relate to the functions and characteristics of power system components.
• Familiarity with power system and market operations, practices, and policies.
• Familiarity with IESO’s markets, practices, policies, and market rules.
• Requires experience in dealing with customers (internal & external to the IESO) in a professional and service-focused environment.
• Requires experience in methods of discovery and or investigation, which involves having good analytical, reasoning, and customer relations skills to resolve related problems or sensitive questions.
• Requires experience in a customer service environment.
• Should be familiar with various customer-service related responsibilities, functions and their interrelationships, and with the contacts and sources of information involved.
• Requires experience in project management to successfully manage registration requirements.
• A period of over 6 years and up to and including 10 years is considered necessary to gain this experience.
• A Project Management Professional (PMP) certification or equivalent training and experience in project management will be considered a strong asset.

Benefits

• Best-in-class benefits and long-term support in the form of a defined benefit pension plan.
• A commitment to flexibility as we currently support a hybrid model where applicable, that supports a blend of remote and in-office work based on business needs.
• Work in a dynamic and evolving sector that offers exciting opportunities and the chance to explore new career paths.
• Leadership that values meaningful discussions, welcomes feedback, and prioritizes career development.
• A strong, inclusive culture and a collaborative team environment with a shared passion for impactful work.
• Compensation packages that are regularly reviewed to remain competitive and to best accommodate the diverse needs of our employees.