Regional Clinical Manager in pediatric urgent care role, focusing on provider training, performance, quality, and patient care. Engaging with clinical staff in supporting training and mentorship across multiple locations.
About the role
- Operations leader establishing and growing a global support function for Gentrack’s SaaS business. Directly influence service model design and create impactful support capabilities.
Responsibilities
- Recruit, mentor, and develop a high-performing team of support engineers, starting small and scaling to a fully staffed shift-based operation.
- Influence the strategy & business casing and provide requirements for tools, training, and support your team needs to succeed.
- Ensure the delivery of consistent, high-quality support with a focus on service reliability, customer satisfaction, and operational excellence.
- Consistently meet and exceed committed customer service levels.
- Maximise the productivity and value delivered by the team to customers, internal stakeholders and partner teams.
- Actively drive adoption of best practices and continuous improvement in support & maintenance processes in your team and among your Gentrack stakeholders.
- Partner with product, engineering and customer success teams to drive and deliver improvements in service reliability, incident prevention, time-to-resolve.
Requirements
- Strong experience in leading teams providing 24x7 operational support teams in a SaaS, cloud infrastructure, and/or similar technical managed services capacity.
- Certification or experience in ITIL Service Operations and Service Transition practices.
- Knowledge of observability, service management and operational support software and tools.
- Customer & people focused leadership combined with a passion to deliver to the highest standards.
- Familiarity with utilities industry and enterprise billing & CRM business processes is beneficial but not essential.
- You love data and combine it with your experience and intuition to solve problems and measure the impact of innovation.
Benefits
- Personal growth – in leadership, commercial acumen and technical excellence
- To be part of a global, winning high growth organization – with a career path to match
- A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos
- A competitive reward package that truly awards our top talent
- A chance to make a true impact on society and the planet
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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