Onsite Manager, Services Program Enablement

Posted 2 hours ago

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About the role

  • Manager enabling Services Programs at Mastercard, focusing on program management and performance evaluations. Engaging with leadership and advocating for project success across the organization.

Responsibilities

  • Engaging in the Objective Setting & Program Calibration process
  • Developing & presenting Executive level status, value, and risk reporting, as well as proposals to shifts in objectives & standards for Services Programs
  • Facilitating reporting post-mortems with programs, key partners and identifying areas for improvement
  • Stakeholder Management – Operations, Technology, Product & Delivery (all levels)
  • Acting as a passionate advocate of the Program vision and at times being both the voice of the Executive Leadership team and the Programs throughout the annual cycle

Requirements

  • Experience leading up & out, engaging with leadership of multiple levels
  • Strong financial acumen
  • Knowledge of product development and new product evaluation
  • Confidence to hold the line with internal teams to provide the highest level of advocacy for the projects
  • Excellent communications skills, attention to details, and confidence to take 'command and control' of project delivery
  • Strong relationship, collaboration & organization skills
  • Comfortable working in ambiguous situations and navigating complex requirements to drive solutions
  • Experience working within reporting & data analytic tools, including but not limited to: Excel, PowerPoint, Adobe
  • Nice to have skills, not requirements: Alteryx, Tableau, Power Bi
  • Exceptional project management skills with ability to multi-task and manage multiple projects in a cross-functional environment
  • Ability to communicate needs and schedules to business stakeholders, as well as ensure plans are in place and standards are adhered to

Benefits

  • insurance (including medical, prescription drug, dental, vision, disability, life insurance)
  • flexible spending account and health savings account
  • paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
  • 80 hours of Paid Sick and Safe Time
  • 25 days of vacation time and 5 personal days, pro-rated based on date of hire
  • 10 annual paid U.S. observed holidays
  • 401k with a best-in-class company match
  • deferred compensation for eligible roles
  • fitness reimbursement or on-site fitness facilities
  • eligibility for tuition reimbursement

Job title

Manager, Services Program Enablement

Job type

Experience level

Mid levelSenior

Salary

$130,000 - $221,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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