Global Process Owner Manager at Intel leading rebate process standardization initiatives. Overseeing project transitions and governance for effective financial operations and compliance.
About the role
- Regional Clinical Manager in pediatric urgent care role, focusing on provider training, performance, quality, and patient care. Engaging with clinical staff in supporting training and mentorship across multiple locations.
Responsibilities
- Provider Training and Ongoing Education for Providers: Provide in-person orientation for new providers, including culture, quality, and office workflow. Ensure timely completion of Provider Training Program, which includes running provider assessments, Bootcamps, skills workshops, lectures, and RESCUE training. Engage early and often with low performing providers to improve their clinical performance and engage all providers in ongoing education, including introducing new clinical guidelines, in collaboration with Clinical Excellence Team.
- Provider Scheduling and Shift Management: Support ROD in completing and adjusting provider schedule to match training needs and provider productivity. Collaborate with regional team in securing backup coverage for last minute callouts to prevent office closures.
- Quality, Safety, and Medical Complaints: Respond to patient complaints that are medically related and escalated from the provider who rendered care or calls that are urgent in nature. Review safety reports, investigate root causes, implement corrective actions, and close loop with central teams. Provide feedback to the providers as warranted.
- Clinical Documentation and Resource Utilization: Ensures appropriate provider documentation, collaborates with Clinical Excellence Team on chart review process; monitors and coaches providers on use of templates, proper coding, and resource utilization.
- Provider Recruitment and Hiring: Review candidate qualifications, conduct on-site interview, arrange shadowing shifts for candidates, and make timely hiring recommendations to Operations Manager and Regional Operations Director.
- Provider Mentorship and Support: Circulate among provider staff at all assigned offices on weekly or bi-weekly basis. Respond to medical escalation consults and/or develop system for peer-to-peer consult. Conduct pNPS review monthly and, in collaboration with Operations Manager, work with bottom providers on action plan and progress. Recommend to Clinical Excellence Team and Operations Manager any providers in need of Performance Improvement Plans (PIP). Provide training and mentorship related to PIP.
- Regional support: Provide back up coverage for Regional Clinical Managers or Regional Medical Officers on PTO. Participate in Administrator-On-Call rotation.
- CLINICAL REQUIREMENT: 26 - 32 hours clinical per week based on regional needs and determined by supervisor
Requirements
- Graduate of an accredited Physician Assistant or Nurse Practitioner program
- Ability to obtain and maintain DEA certification
- Licensed in the state where the site is located
- Meet threshold criteria/qualifications for Credentialing and Privileges
- Training and quality improvement/process improvement experience
Benefits
- Health insurance
- Professional development
- Flexible work arrangements
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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