SMB Customer Success Manager managing relationships for a high - volume customer portfolio at AutogenAI. Guiding customers through onboarding, adoption, retention, and growth with AI technology.
About the role
- Responsible for developing and managing Microsoft Dynamics 365 CRM solutions for client relations. Collaborating with teams to enhance user engagement and streamline processes.
Responsibilities
- Responsible for building out and expanding Microsoft Dynamics 365 CRM
- Designing and implementing CRM use cases
- Developing dashboards and reports
- Primary contact for the technical and functional configuration of Microsoft Dynamics 365
- Managing integration of in-house developments, interfaces (APIs), third-party applications and data sources
- Identifying optimization opportunities in processes and data flows
- Further developing the CRM system to ensure scalability, usability and future readiness
Requirements
- Solid experience administering, configuring and enhancing Microsoft Dynamics 365 CRM
- Knowledge of setting up workflows, entities, forms, business rules and dashboards
- Experience working with data models and segmentation logic
- Strong technical understanding to collaborate with developers on equal footing
- Good sense for usability and user adoption
- Degree in Business Informatics, Computer Science, Marketing Technology or equivalent qualification
- Very good German language skills, written and spoken (C1 level or equivalent)
Benefits
- Permanent employment: Let’s work together for long-term success!
- Work–life balance: flexible working hours and location arrangements — hybrid work welcome
- Responsibility from day one, flat hierarchies, transparency
- Work where others go on vacation: the option to work from abroad for up to 4 weeks per year
- Opportunities to train and develop in topics that interest and advance you
- Vacation: 30 days of annual leave
- Various benefits such as a monthly tax-free lunch allowance, company bike (JobRad), job ticket, recuperation allowance and more
- Onboarding: comprehensive introduction to our company, key processes and the know‑how for your job and daily tasks
- Educational leave: you are entitled to educational leave — feel free to use it
- Capital-forming payments: we subsidize €40 per month
- Occupational pension plan
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