Key Account Manager leading strategic relationships with Tier 1 accounts at Malt, Europe's top freelance marketplace. Driving long - term vision and integration for clients' talent strategies.
About the role
- Manager, Account Management leading enterprise client relations at CHG Healthcare. Fostering growth and cultivating relationships with large accounts to drive revenue.
Responsibilities
- Coach and mentor team members by conducting weekly one on one meetings, side by side coaching and other growth-related activities.
- Maintain regular and ongoing dialogue and direct contact with existing clients to build relationships and influence decisions to grow CHG’s staffing solutions.
- Execute cross-divisional collaboration and indirect leadership of CHG’s brand partners.
- Develop and implement new solutions to meet client needs.
- Leverage current internal relationships to grow the business.
- Focus on client facing activities with large enterprise clients to ensure we are meeting and exceeding client expectations at every touch point.
- Build relationships with the global decision-makers in an effort to mitigate risk and build strategic partnerships.
- Leverage current existing relationships and build new relationships with C-suite and VP level contacts to educate them on all CHG service lines and inquire about their staffing challenges, in an effort to create customized solutions that will meet our client’s needs.
- Work with leadership to liaise on a global level between CHG and client to ensure expectations and delivery is managed on both sides.
- Maintain oversight of accounts to ensure client satisfaction and building high level relationships, with the objective to expand their business with CHG.
- Be prepared to travel for the purpose of face to face interactions with clients.
- Prepare and deliver client presentations.
- Demonstrate clear understanding of various types of Health Care delivery systems and put strategic plans in place to address customer needs as requested.
- Partner with CHG, Inc. divisions, teams and departments regarding client needs.
- Maintain and update client information in database.
- Develop with National Account Sales Leaders new target marketing plans and strategies that grow market share.
- Negotiate client contracts and serve as agent in making contractual commitments on behalf of the company.
- Successful at planning targets and cold calling to establish new contacts within current client health systems.
Requirements
- Proven success in development and growth of large enterprise accounts
- Proven, successful track record of hitting sales goals and quotas
- Solutions- focused approach to clients
- Influential written and oral communication skill at a professional level
- Effective public speaking and information presentation skills
- Effective and proven sales, negotiating and closing capabilities- in long service-oriented sales cycle
- Experience in providing a high degree of customer service
- Excellent organization, prioritization and problem-solving skills
- Excellent cross-functional collaboration across multiple brands/divisions
- Minimum of three years of proven experience in healthcare staffing
- Minimum of 5 years of professional account management and outside sales
- Bachelor’s Degree required
Benefits
- 401(k) retirement plan with company match
- Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
- Flexible work schedules - including work-from-home options available
- Recognition programs with rewards including trips, cash, and paid time off
- Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
- Tailored training resources including free LinkedIn learning courses
- Volunteer time off and employee-driven matching grants
- Tuition reimbursement programs
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