Hybrid Loan Operations Business Analyst – Contract

at Recognise Bank

• Job title: Loan Operations Business Analyst – Contract
• Job type: Contract
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Loan Operations Business Analyst supporting lending operations and enhancing process documentation at Recognise Bank. Collaborating on workflows for SME bridging products with a focus on operational efficiency.

Responsibilities

• Review, update, and enhance existing end-to-end process maps, SOPs, and onboarding documentation related to SME bridging products.
• Assist in mapping and documenting new processes and customer journeys in line with operational changes and strategic objectives.
• Collaborate with stakeholders across Operations, Credit, Risk, Compliance, Finance, and Technology to validate the accuracy and feasibility of documented processes.
• Identify pain points, inefficiencies, and opportunities for process simplification, automation, and improvement.
• Support the design, documentation, and testing of operational frameworks for the upcoming launch of the Regulated Bridging product.
• Ensure all documentation is clear, consistent, and compliant with relevant regulatory and policy requirements.
• Maintain version control and ensure timely updates to all process and procedural documentation.
• Contribute to the development of scalable, efficient, and sustainable operational practices.

Requirements

• Up to 3 years’ experience in financial services, lending operations, business analysis, or process documentation.
• Strong understanding of operational workflows and SOP development, with the ability to translate processes into practical application.
• Familiarity with lending products, onboarding procedures, and customer lifecycle management.
• Experience working in regulated environments and applying compliance standards to operational processes.
• Proficiency in using documentation and collaboration tools (e.g., Confluence, SharePoint, Lucidchart).
• Excellent organisational skills and a strong attention to detail.
• Exceptional written and verbal communication abilities.
• Proven ability to work both independently and collaboratively in a fast-paced environment.

Benefits

• Competitive Time Off – Generous annual leave plus bank holidays to rest, recharge, and enjoy life outside of work.
• Work From Anywhere – Up to 4 weeks per year to work remotely from anywhere in the world.
• Learning & Development – Tailored training and support to grow your skills and achieve your professional goals.
• Hybrid Working – To support your work-life balance, we offer a hybrid working model with 3 days in the office and 2 days remote.
• Private Medical Care with Vitality – Comprehensive healthcare including optical and dental coverage to keep you healthy.
• Enhanced Pension Scheme – Helping you plan and save for a secure future.
• Maternity, Paternity & Adoption Pay – Supporting you and your family during important life moments.
• Discretionary Company Bonus – Rewarding your contribution to our shared success.