Key Account Manager managing relationships with major clients at Old Mutual. Ensuring service excellence and overseeing the REMchannel data collection process while providing consulting support.
Responsibilities
Cultivating and maintaining trust-based relationships with a portfolio of major clients
Delivering service excellence in line with the company’s standards and practices
Overseeing all aspects of the REMchannel data collection process
Offering both internal and external client support
Providing statistical and reporting insights for industry sessions and ad-hoc consulting engagements
Facilitating clear and effective communication between key clients and internal teams
Proactively resolving client issues and addressing complaints
Requirements
Degree or diploma in a relevant field of study
Up to 8 years of core reward consulting experience
Strong relationship-building and client engagement skills
Strategic thinking and business orientation
Proficiency in data analytics and reporting tools
Experience in project management and proposal development
Familiarity with REMsuite tools and consulting applications
Project management in order to meet survey and consulting timelines
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