Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
About the role
- Assist merchants with Satispay onboarding and handle technical inquiries while collaborating with teams. Role involves ticket management and providing exceptional service to improve merchant experience.
Responsibilities
- Merchant Onboarding. Assist merchants during activation, ensuring they are equipped to use Satispay effectively.
- Ticket Management. Handle a high volume of inbound tickets, responding promptly and accurately to merchant inquiries.
- Active Troubleshooting. Address and resolve basic technical or operational issues, escalating more complex cases as needed.
- Technical Tools Usage. Use internal platforms such as Merchant Console, Business App, Dashboard, and documentation tools with growing proficiency.
- Collaboration. Work closely with teams to facilitate smooth onboarding and issue resolution.
- Feedback Collection. Gather and share merchant insights with internal teams to enhance our services.
- Process Improvement: Identify recurring issues and suggest improvements to streamline merchant support operations.
Requirements
- Proactive problem-solver and quick learner.
- Detail-oriented and accurate.
- Clear communicator and adaptable.
- Collaborative and organized.
- Service-focused and curious.
Benefits
- Unlimited paid time off
- Psychological support & mental health webinars with Serenis
- Flexible hybrid working system
- Extended parental leave
- Childcare leave
- Professional development programmes
- Internal mobility program
- Language classes with Preply
- Internal workshops & training
- Stock Option Plan (with additional grants often provided based on performance)
- International relocation support
- Competitive salary
- Flexible Benefit budget
- Meal vouchers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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