Level 3 Support Specialist providing pro - active technical support for Vista’s Cloud clients globally. Responsible for incident management and collaborating with teams for solutions.
About the role
- Junior Infrastructure Analyst ensuring technology service availability and performance at Kaffa, focusing on infrastructure analysis and documentation. Collaborating with teams to enhance solutions and processes.
Responsibilities
- Monitor and maintain server, network and service infrastructure.
- Support the administration of virtualized environments and operating systems.
- Identify and resolve incidents, ensuring high availability.
- Participate in the implementation of new infrastructure and security solutions.
- Create and keep technical documentation of the environment up to date.
- Collaborate with the team on modernization and process automation projects.
Requirements
- Completed or pursuing a higher education degree in Technology.
- Knowledge of infrastructure.
- Knowledge of operating systems.
- Basic understanding of programming languages.
- Ability to critically analyze system specifications in textual form or UML.
- Basic technical English.
Benefits
- 🏥 SulAmérica Health Plan and SulAmérica Dental Coverage.
- ✅ Individual Life Insurance at no cost to the employee.
- 🏦 Credit Union and Private Pension Plan (details provided in the offer letter).
- 💳 Alelo Multi-benefits Card and Transportation Voucher.
- 🍽 Meal/Food benefit with Caju card.
- 📊 Profit Sharing (PLR).
- 🏦 Itaú bank account with fee waivers.
- 🏠 Hybrid work model, with in-office days adjusted to company needs.
- ⏳ Flexible working hours, with up to 2 hours adjustment to the schedule.
- 🎉 Day off on your birthday.
- 🅿 Free parking.
- 🌱 Healthy, people-centered environment that encourages innovation and authenticity.
- 📖 Support for language learning, with up to 2 hours per week for study.
- 🎓 Partnerships with educational institutions to support your training.
- 📈 Opportunities for internal mobility and an Employee Referral Program to recognize talent.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Platform Support Specialist providing 24/7 technical support and incident management for Vista’s Cloud and SaaS clients. Collaborating globally to resolve issues and improve platform expertise.
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