Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
About the role
- Junior Client Engagement Specialist at Goldmarie & Friends, developing customer engagement strategies and digital solutions in a hybrid environment. Collaborating with a motivated team to enhance customer loyalty and project outcomes.
Responsibilities
- Support in developing and implementing customer retention and digitalization strategies, including taking independent responsibility for subprojects.
- Actively design and implement innovative solutions to increase customer retention and digitalize business processes.
- Collaborate with the team on the conception and production of digital content.
- Analyze and report on project results, deriving recommendations for action for continuous improvement.
- Contribute to the analysis of market trends and customer feedback to identify opportunities for improvement.
- Manage and further develop existing client projects.
Requirements
- Experience in marketing, digital media, or related fields.
- Strong analytical and strategic thinking skills; curious and motivated to learn new topics and expand your capabilities.
- Technical know-how: basic IT skills and a general understanding of the technical implementation of digital projects are desirable.
- Excellent communication skills, both written and verbal.
- Team player: you enjoy working in a team and are open to feedback and collaboration.
- You bring new ideas and help develop fresh concepts.
- You can prioritize tasks effectively and work in a structured manner.
Benefits
- Personal and professional development within the fourth-largest agency network, plus access to the resources and expertise of a large digital group.
- Flexible working hours, a modern office in the heart of Munich, and the option to work from home.
- A motivated, supportive team and a culture that values innovation and collaboration.
- Startup mentality with flat hierarchies and short decision-making paths.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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