Technical Customer Support Manager mentoring engineers and managing support for Cloud, Systems, and SQL teams at Trimble. Championing cloud solutions for construction partners aiming for seamless technology experiences.
BG
Hybrid IT Support Specialist – 1st & 2nd Level
Posted 5 months ago
About the role
- IT Support Specialist providing 1st and 2nd level IT support at Berge & Meer. Ensuring seamless IT operations for colleagues in a hybrid working environment.
Responsibilities
- Central point of contact for all IT-related questions from colleagues
- Receive, document and handle faults, requests and incidents
- Resolve common issues independently, e.g., software installations, hardware problems
- Escalate more complex cases in a structured manner to 3rd level or specialists within the team
- Bring order to the ticketing system and maintain focus on priorities
- Maintain high service quality
Requirements
- Completed vocational training in IT (e.g., Fachinformatiker Systemintegration) or equivalent experience
- Solid knowledge of the Windows environment (clients, Active Directory, Microsoft 365)
- Basic knowledge of networking and hardware
- Experience working with ticketing systems; ITIL fundamentals are a plus
- Structured, service-oriented way of working
- Patience and a friendly manner
- Very good German language skills, both written and spoken
Benefits
- 30 days of vacation
- Flexible working hours
- Hybrid working model
- Exciting tasks and ongoing professional development
- Employee benefits (e.g., JobRad, employee travel discounts, employer contribution to capital-forming benefits (VWL), company pension scheme)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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