Help Desk Dispatcher providing customer support by creating trouble tickets for user inquiries. Engaging with customers professionally to resolve issues via phone and email in a timely manner.
About the role
- QHSE Audit Support Professional guiding Avetta clients through pre-qualification and audit processes. Providing expert explanations and coaching on QHSE Audit requirements.
Responsibilities
- Proactive support and outreach for Avetta customers
- Create and enhance Avetta audit resources
- Provide clarification on gap assessments for contractor/supplier HSE management systems, programs, and protocols
- Apply risk and hazard assessment methodologies across various industries serviced by Avetta (e.g., Oil & Gas, Petrochemical, Industrial, Communications, Facility Management, Construction, Mining, Aviation, Transportation, Marine/Maritime Operations, and Rail)
- Coach contractors/suppliers in developing policies/procedures based on regulatory requirements
- Respond promptly to customer inquiries
- Handle and resolve customer concerns promptly and professionally
- Perform customer safety exposure and hazard verifications
- Record details of inquiries, comments, and complaints
- Record details of actions taken
- Communicate and coordinate with internal departments
- Follow up on customer interactions
Requirements
- Bachelor's degree in a relevant field preferred.
- Proficient understanding of agencies such as EPA, MSHA, NFPA, NIOSH, ANSI, ISO, etc.
- 8+ years of industry QHSE experience is required.
- Aptitude for learning online software systems; working knowledge of PC systems, preferably Windows.
- Excellent professional communication skills, both written and oral; bilingual proficiency is a plus.
- Strong interpersonal skills with the ability to interact effectively with staff, members, and other stakeholders.
- Strong problem analysis and problem-solving abilities; attention to detail and accuracy.
- Excellent time management skills; ability to work under intensive deadlines.
- Ability for conceptual thinking and understanding of other major areas of the company.
- Understanding of sales, customer service, and business development to integrate concepts and theories.
- Ability to communicate and integrate information effectively in both one-on-one and group settings.
- Regular and Predictive Attendance
Benefits
- Health, Dental, and Vision Insurance
- 401(K)
- Paid Time Off
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