Operations Technician Senior ensuring facility equipment maintenance and successful pipeline operations for clean energy at Williams. Demonstrating technical expertise and analyzing data to resolve operational problems.
About the role
- IT Operations Manager responsible for 24/7 IT operations in complex environments. Leading technical teams and managing critical incidents at Source2IT.
Responsibilities
- Lead 24x7x365 IT operations, accountable for stability, performance and resolution of critical incidents.
- Orchestrate war rooms and conduct root cause analysis (RCA), ensuring corrective and preventive actions are clearly defined and implemented on schedule.
- Coordinate and provide technical support to Infrastructure, Networking, SRE, Information Security, Helpdesk, DBA, Data Engineering and Support teams.
- Operate with both technical and product-oriented perspectives, working closely with agile squads in partnership with development and product teams.
- Actively participate in agile ceremonies (planning, review), manage requests via Jira or similar tools, and ensure clear visibility of priorities.
- Lead change and deployment processes, ensuring service quality, security and stability.
- Represent the area in audits, certifications (ISO, SOC, etc.), RFPs and client meetings, ensuring policies and documentation are up to date.
- Monitor KPIs and SLAs and provide regular reports and analyses to the executive team.
- Manage technology contracts and vendors, ensuring service levels, contractual compliance and effective response in critical situations.
- Manage the area budget, seeking operational efficiency without compromising quality.
- Continuously develop and evaluate the team, fostering professional growth, talent retention and a culture of collaboration and continuous improvement.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Systems or related fields.
- Minimum of 8 years in technical roles in infrastructure, networking, cloud or security, with at least 5 years in technical leadership.
- Experience in high-criticality, high-availability environments, with a track record in incident management, service stability and leading war rooms.
- Hands-on knowledge of cloud environments (AWS, GCP or Azure), network security, observability tools (Prometheus, Grafana, ELK, etc.) and automation.
- Experience with agile methodologies (Scrum, Kanban) and tools such as Jira, Confluence, Trello or similar.
- Familiarity with information security standards and certifications such as ISO 27001 and SOC2.
- Ability to lead multiple teams and ensure continuous delivery of value in dynamic, high-criticality environments.
- Experience in contract and vendor management for technology, focused on performance, cost-effectiveness and strategic alignment.
- Proven people management experience: development, feedback, performance evaluations and building high-performance teams.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Operations Technician ensuring maintenance of facility equipment and successful pipeline operations at Williams. Demonstrating technical expertise while adhering to safety protocols and operational standards.
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