Senior IT Engineer taking ownership of complex issues and mentoring junior engineers at a hybrid role in Edinburgh. Engaging with clients and ensuring IT systems security and reliability.
About the role
- IT Technician providing technical support at BDO Ireland both onsite and remotely. Delivering friendly assistance related to IT incidents along with managing user issues.
Responsibilities
- Providing IT support in a professional and friendly manner both onsite and remotely.
- Accurately log, analyse, prioritise, and solve (or escalate if required) I.T. incidents, always ensuring that the ticket is updated on the IT Helpdesk ticketing system.
- Assist end users in the resolution of incidents using both remote-control tools and desk-side support.
- Hardware support & maintenance (e.g. Reimaging of computers)
- Software installations & support
- Active Directory Task
- Office 365 Setup & Administration
- General user support for office applications, O365, Windows 10, iPhone / iPad, and Corporate Mobile device/Smart Phone Support.
- Support and management of multi-function devices.
- Provide IT Support for in house meetings & events with audio visual equipment.
Requirements
- Minimum of 1 year experience in a similar role.
- Excellent interpersonal skills with a proven ability to communicate on various levels with peers, customers, and external parties.
- A good working knowledge of Microsoft Office 365.
- Experience in supporting Windows 10 & 11 in a corporate environment.
- Strong desire to learn and improve skills and knowledge.
- Proven troubleshooting and problem-solving skills.
- Familiarity with remote-control tools and desk-side support techniques.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
- Strong verbal and written communication skills.
- Excellent team player with a team-oriented mindset.
Benefits
- Generous annual leave, with flexibility to purchase additional days.
- Coverage of relevant professional subscriptions.
- Access to a contributory pension scheme.
- Health and wellbeing services.
- Career development opportunities.
- Flexible remote working options.
- Family-friendly leave policies.
- Complimentary coffee and onsite gym.
- Modern office in a central Dublin location.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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