Senior IT Engineer taking ownership of complex issues and mentoring junior engineers at a hybrid role in Edinburgh. Engaging with clients and ensuring IT systems security and reliability.
About the role
- Customer Support Representative assisting business clients with technical inquiries and configuring access to digital products at leading legal information provider.
Responsibilities
- You support our business customers and sales partners by phone and in writing — mainly with technical inquiries related to our portal solutions
- You configure various access options for our portals and assist customer administrators with user management
- To analyze complex technical issues, you simulate customer-side system landscapes — always with the aim of finding fast and precise solutions
- You create clear, practical documentation, guides and proposed solutions — for both internal and external user groups
- You actively contribute to the further development of our internal systems, e.g. in the CRM or in credential/identity management
Requirements
- Experience in customer support, presales or customer consulting for digital products
- Career changers with technical understanding and an interest in digital solutions are also welcome
- Strong communication skills and enjoyment in interacting with customers
- Structured, solution-oriented working style
- Proficient use of MS Office applications and knowledge of common Windows and macOS operating systems
- Team player, proactive and flexible
- Very good written and spoken German and good English skills
Benefits
- A secure position in a future-proof company operating in a growth market
- Flexible working hours and the option to work remotely
- A collegial, open team with flat hierarchies
- Comprehensive onboarding and continuous development opportunities
- Company pension plan
- Modern tools
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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