Operations Supervisor overseeing donor flow and compliance in the plasma center with responsibilities in training and documentation.
About the role
- IT Coordinator & Office Assistant supporting technology infrastructure and office operations for climate change think tank. Responsibilities include IT support, systems administration, and office management.
Responsibilities
- Provide first and second-line IT support to all staff, both remotely and in-person
- Diagnose and resolve hardware, software, and network issues.
- Manage IT ‘helpdesk’ and resolve requests through E3G’s central ICT mailbox.
- Support staff with user account administration by setting up user accounts on Microsoft 365, other productivity tools such as Teams.
- Administer user accounts, permissions, and access controls.
- Oversee cloud storage solutions (SharePoint).
- Coordinate with external IT providers and manage service contracts.
- Manage IT asset inventory (laptops, monitors, phones, tablets).
- Maintain documentation of IT policies and procedures.
- Oversee day-to-day office operations of the London Office and maintain a professional workspace.
Requirements
- Proven experience in ITC support or helpdesk roles.
- Proficient in Microsoft 365 (including SharePoint, Teams and Microsoft Office suite).
- Understanding of basic networking concepts.
- Knowledge of cloud-based systems and applications.
- Familiarity with backup and security practices.
- Excellent customer service orientation and patience.
- Can explain complex technical concepts in plain, everyday language.
- Strong organisational skills and attention to detail.
- Ability to prioritise, manage multiple tasks as well as be flexible.
- Proactive approach to troubleshooting and problem-solving abilities.
- Excellent written and verbal communication skills.
- Able to build relationships and confident to work in a team and independently.
- Use judgement to make sound and timely decisions.
Benefits
- Additional pension contribution equivalent to 7.5% of gross annual salary
- 25 vacation days + additional leave between Christmas and New Year
- Cycle to work scheme
- E3G offers a reward and benefits package which compares well with other organisations within our sector.
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