Hybrid Intern, Sales and Customer Experience

at The Bernard Group, Inc.

• Job title: Intern, Sales and Customer Experience
• Job type: Internship
• Experience level: Entry level
• Salary: $20 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Chanhassen, United States

About the role

• Sales and Customer Experience Intern at Smartpress, assisting customers through phone, email, and chat. Learning to provide high-quality product and service in a fast-paced environment.

Responsibilities

• assist customers via phone, email, and chat
• manage a high volume of communications
• identify customer needs
• provide accurate information about products, services, and policies
• help support sample requests, order adjustments, and shipping resolutions
• maintain a warm, friendly, and professional tone with every customer interaction
• prepare for customer calls, emails, and chat inquiries through continuous learning of products, processes, and policies
• investigate, review, and respond to customer complaints and shipping issues
• perform additional projects and tasks as assigned by management.

Requirements

• pursuing a degree in Print, Business Administration, Public Relations, Retail, or Sales Management (or a related field)
• 1–2 years of customer service experience or other relevant work experience
• passionate about helping others and thrive in a customer-focused environment
• strong communication skills—both verbal and written
• possess a can-do attitude and go above and beyond to satisfy customers
• detail-oriented and able to handle multiple responsibilities while maintaining quality and accuracy
• demonstrate professionalism, patience, and empathy in every customer interaction
• work effectively within a team environment, while also managing individual tasks
• learn quickly and adapt to evolving products, processes, and technologies
• use sound judgment to determine the best resolution for each situation
• exhibit strong organizational and time-management skills in a fast-moving setting
• be proactive in identifying opportunities to improve the customer experience.

Benefits

• Paid internship