Senior Learning & Development Consultant designing and deploying high - quality digital learning solutions. Bridging technology and impactful learning experiences for organizational transformation.
About the role
- Instructional Designer creating engaging online learning content for Clio's Customer Education team, collaborating with various teams to drive business results and enhance user education.
Responsibilities
- Creating engaging online learning content: Collaborate with internal teams to conduct learning needs analyses, defining strategic training programs that drive measurable business results for customers.
- Produce a wide range of engaging learning assets—including documentation, video scripts, software simulations, instructor-led courseware, training scenarios, and certification exams—grounded in deep product knowledge and realistic user scenarios.
- Build cross-functional partnerships to integrate educational content into company-wide initiatives, ensuring all materials are continuously updated to reflect Clio’s product roadmap.
- Strategizing and designing customer learning experiences: Develop an expert understanding of Clio’s customer segments and role-based personas to create tailored training plans that ensure customers consume the right courses at the right time.
- Analyze learning analytics and user feedback to recommend improvements to existing courseware and upcoming development projects.
- Perform administrative responsibilities and implement AI-enabled optimizations in Clio’s customer-facing Learning Management System including learning track creation, course uploads, user management, reporting, certification tracking, and troubleshooting.
- Managing projects, operations, and business systems: Follow established development methodologies to build training content and maintain deliverables incorporating customer feedback and product enhancements.
- Contribute to Instructional Design’s operational practices by suggesting enhancements to intake processes, project management, and roadmap planning.
- Discover new ways to creatively produce content that engages our audience and succeeds at scale.
Requirements
- 1-2 years of instruction design, eLearning, and content authoring in a fast-paced, high-growth environment.
- University degree in a related field including, but not limited to, media, production, learning, social sciences, marketing, or business administration.
- Ability to manage and prioritize multiple projects, deliverables, and competing priorities with a proven record of success.
- Experience with eLearning development tools (e.g. Articulate 360, Adobe Captivate, WalkMe, etc.), instructor-led training platforms (e.g. Google Slides, PowerPoint, Zoom, Teams, etc.), and experience working within a Learning Management System (LMS).
- Demonstrate a keen interest in improving your craft by using AI.
- Ability to get up to speed on our industry and product offerings quickly.
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
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