Service Training Consultant creating and delivering training solutions for Cat technologies. Collaborating with dealers and product groups to ensure comprehensive learning initiatives aligned with organizational goals.
About the role
- Onsite Training Manager refining training strategies for athenahealth and delivering client training support. Collaborating across teams to enhance the healthcare training experience.
Responsibilities
- Deliver End User Training (EUT), Go Live Support (GLS), Specialized Training requests and/or Super User engagements
- Support 3–5 key client accounts with trend monitoring, strategic insights, and tailored training plans and agendas
- Participate in pre-Go Live planning and post-Go Live debriefs
- Respond to client feedback and content-related escalations, when applicable
- Collaborate with OT Managers and cross-functional stakeholders to ensure training aligns with project expectations
- Maintain and update training materials tied to assigned projects or client workflows
- Take ownership of content areas linked to specific responsibilities or client portfolios
- Customize training materials to reflect client-specific workflows and feedback
- Contribute to and curate resources in the internal OT content library
- Support quarterly planning, department process reviews, and special initiatives
- Deliver onboarding, upskilling, and refresher training for OT trainers
- Conduct Quality observations for OT trainers
Requirements
- Bachelor's degree required
- Minimum 3 years of experience supporting onboarding, implementation, or training delivery for athenaOne or a comparable EHR platform
- Proven ability to manage and execute complex client training assignments with minimal oversight
- Strong project management skills, including task prioritization, coordination of deliverables, and ownership of timelines
- Skilled in developing polished, client-ready materials including presentations, training content, and meeting agendas
- Proficient in Microsoft Excel, PowerPoint, Word, and SharePoint, with a strong eye for formatting and attention to detail
- Experience maintaining and customizing training materials tied to release cycles or client-specific workflows
- Comfortable leading internal upskilling sessions and onboarding initiatives
- Strong interpersonal and communication skills with experience collaborating across cross-functional teams (e.g., Product, Client Services, Enablement)
- Familiarity with clinical operations and revenue cycle workflows in ambulatory or enterprise healthcare settings
- Willingness to travel up to 25% for onsite training support, trainer observations, and department initiatives
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Commuter support
- Collaborative workspaces
- Dog-friendly offices
- Professional development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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