Regional Training Consultant responsible for onboarding and training within Benifex's Platform Delivery team. Collaborating globally to improve learner experience and productivity.
About the role
- Service Training Consultant creating and delivering training solutions for Cat technologies. Collaborating with dealers and product groups to ensure comprehensive learning initiatives aligned with organizational goals.
Responsibilities
- Conduct Cat Technology Training: Deliver hands-on and theoretical training for various Cat Technologies (Grade Control, Remote Control, Autonomy, etc.) to dealers and Customers.
- Collaborate with dealers, customers, Demonstration & Learning Centers (DLC’s), and the worldwide technology instructor team to lead the coordination of training events.
- Ensure participants understand the operating principles, maintenance/ repair requirements, and best practices for each technology.
- Guide participants in system diagnostics, troubleshooting, and optimization.
- Learning Solutions Development: Lead the development of customized training solutions in partnership with the machine & technology product groups.
- Ensure that learning materials are up to date with the latest machine models, technologies, and system enhancements.
- Develop both instructor led and e-learning content, tailored to meet various learner needs.
Requirements
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
- Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Extensive experience installing and troubleshooting Cat technologies such as Grade Control, Remote Control, and Autonomy.
- Delivering training on complex topics to dealers, customers, or internal audiences.
- Associate’s degree in a technical field or minimum 5 years technical experience servicing Caterpillar equipment and technology.
- Working knowledge of Caterpillar Systems such as SIS, PRWB, VisionLink, E.T., etc.
- Familiar using Adobe InDesign, Illustrator and 3D Mockup and SAP 3D software.
- Mining and or Construction Industry product application experience.
- Caterpillar Instructor Accreditation Program (CIAP).
- Proven ability to adjust and effectively train multi-cultural audiences.
- Positive attitude of responsibility, safety and keeping standards high.
- Passionate about people development.
- Spanish or other language capabilities are a plus.
Benefits
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
Job title
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