Senior Learning & Development Consultant designing and deploying high - quality digital learning solutions. Bridging technology and impactful learning experiences for organizational transformation.
About the role
- L&D Consultant responsible for training and coaching sales for French and Spanish OEMs. Collaborating across teams to enhance sales performance in the international markets.
Responsibilities
- Work collaboratively with OEM Trainers and D&G L&D Team to develop effective sales training, scripting, supporting material, and delivery mechanisms which enable improved sales performance
- Design and implement coaching, development standards, and operating rhythms which will drive effective sales
- Coach Team Leaders to be effective sales coaches through observations and feedback sessions
- Deliver effective sales training including, but not limited to, sales inductions and continuous development programmes
- Identify opportunities for performance improvement through trend analysis and effective action planning
- Conduct top to bottom sales reviews of our OEM Contact Centres and develops realistic action plans which will help improve key KPI performance
- Conduct analysis of Sales Agents to establish profiles of our most effective Sales Agents and apply these learnings to recruitment, training, and management activity
- Collaborate with peers to share Contact Centre best practice across our International markets to ensure consistency of OEM sales activity
- Work collaboratively with the Senior Key Account Managers for Spain/France (OEM) to demonstrate appropriate interventions are in place to make sure conversion rate targets are achieved
- Work collaboratively with Account Managers in the design & implementation of ad-hoc staff incentives that seek to drive performance in key areas
- Chair regular Call Calibration Sessions to share best practise with our OEMs
- Connect with D&G Quality Assurance Team to understand performance trends and ensure that training and coaching interventions also deliver the desired quality and compliance standards
- Provide feedback and recommendations to product teams on product performance and areas for improvement
- Maintain an effective working relationships with OEM Contact Centre Managers, Team Leaders, Trainers and Agents to ensure best practice sales techniques are embedded
- Chair Monthly OEM Performance Meetings alongside Senior Key Account Manager (OEM)
- Provide regular reports on Contact Centre performance including executive summaries and progress on actions taken to date
- Take responsibility for being the day to day point of contact for our OEMs from a sales performance perspective
Requirements
- A background in a sales training role, ideally gained in the financial services sector or another regulated industry
- Experience of training contact centre staff will a great benefit but isn't essential
- Ability to develop identify training needs from sales performance data
- Strong English, French and Spanish spoken skills
- Ability to communicate effectively, and build relationships, with stakeholders within an international environment
- Strong organisational and time management skills
- Strong presentation skills
Benefits
- Tailored support and training throughout your time at Domestic & General
- Clear career progression in the direction you choose
- Overnight stays required at the company's expense
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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